Privacy Policy

April 2024

1. Information on How we use your Personal Data

This is the Privacy Notice of Karen Hannon trading as Busy Lives! (Busy Lives!) We take your privacy very seriously so please read through our Privacy Notice. It includes information about:

  1. Why we collect and keep information about you
  2. What information we collect
  3. How long we may keep your information
  4. Who may see your information
  5. Who we may share your information with
  6. Your rights concerning your information.

Busy Lives! processes personal information (Personal Data) every day. This information is used by Busy Lives! as part of their normal work. We take our duty to protect your personal information very seriously
and all processing will be in line with the UK General Data Protection Regulation (UK GDPR) as tailored by the Data Protection Act 2018 and current general UK legislation.

Busy Lives! normally processes Personal Data as a Controller where the information relates to our clients, suppliers, employees, contractors, advisers, and professional experts. Where we deal with the Personal
Data of third parties that we process in providing services to our clients we act as a Processor.

Personal Data is any information by which an individual person can be identified. This includes a name, identification number, address, email address, IP address, photo, date of birth, and phone number. It also
covers any factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of a person.

We will take all reasonable means to keep your Personal Data confidential whether this is held on the computer, on paper, or other media. Busy Lives! has a legal duty to keep information about you secure and confidential. This is also included in associates, contractors and partners’ terms and conditions.

For any information, please contact our data protection representative:

Name: Karen Hannon
Address: 23 Long Lane, Attenborough Nottingham NG9 6BG
Telephone: 07 565 722 031

For independent advice about data protection issues, you can contact:
Name: The Information Commissioner
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 03 031 231 113

2. What Information do we collect?
Busy Lives! aims to provide you with the highest quality of service. To do this we must keep records about
you, and the services we have provided to you or plan to provide to you.
The Personal Data we hold about you is protected by strict physical, electronic, and other means and includes:

1. Basic details about clients (and potential clients) and their business including name, address,
telephone number.
2. Basic details about the clients of our own clients.
3. Services provided.
4. Financial details.
5. Any information necessary for the provision of our services.
We will also process similar Personal Data about our suppliers, any employees, independent contractors, advisers, and professional experts (jointly called Associates).

We only process your Personal Data in accordance with the current UK General Data Protection Regulation. This will be to provide you with appropriate services or to meet contractual or legal obligations including maintaining our accounts and records or because you have consented to provide us with the information.

Busy Lives! keep accurate and up-to-date information about the services you receive, and to enable them to provide you with the right advice about potential new services and activities. It also ensures that any concerns you may have about your services can be thoroughly investigated.

If we intend to use the Personal Data for any other purpose, then you will always be asked first unless required to act otherwise by law.

3. Who we may share your information with
Information will be seen by the Busy Lives! and any others involved in delivering your services. There is sometimes a need to share information about you with other third-party providers so that we can work together to provide you with the best possible service to meet your needs. We will only ever share your information when there is a legitimate need to do so. It may also be necessary to share some information with:

1. Suppliers.
2. Third party contractors.
3. Business associates and other professional advisers.
4. Financial organisations.
5. Official bodies.
6. Service providers including but not limited to Microsoft Office 365
We never share personal data with any other organisation for third party marketing purposes.

4. Marketing
We may ask clients for reviews following completion of our services and may post the reviews provided on our social media and website.

After completion of a piece of work we may give a general indication of the work completed in our marketing materials but will not refer to the Client by name without their consent.

We may send you marketing materials if you have asked us for information about our services or have purchased our services or goods. You can always ask for such communication to cease.

5. The Legal Basis for the Processing
The legal basis for the processing shall be:
1. Processing is necessary for the performance of a contract to which the individual is a party or to take steps at the request of the individual before entering a contract.
2. Processing is necessary to comply with our legal obligations.
3. Processing is necessary for our legitimate interests or those of a third party except where overridden by the interests of the individual. This includes the interest of our business in managing the business that we balance against your individual rights.
4. You have given your consent to the processing.
5. Processing is necessary for the performance of a task carried out in the public interest.
6. Processing is necessary to protect the vital interests of the data subject or another natural person.

6. Security of Processing
We have implemented and will continue to update technical and organisational measures to ensure Personal Data processed remains secure but absolute security cannot be guaranteed.

7. Transfers
It may sometimes be necessary to transfer Personal Data overseas. When transfers are needed, information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of UK GDPR and follow the country-specific legislation.

8. Keeping your information accurate and up to date
We will make sure that the information we hold about you is accurate and up-to date. We may check with you from time to time to make sure we have the right information about you or your next of kin (where appropriate). If the information is not correct, you can ask us to change it.

9. Your Rights
You have the right to be informed about how your Personal Data is used. This document aims to explain how we use your information but if you are unsure or require more information, please ask Busy Lives!

1. You have the right to have any inaccurate information about you corrected.
2. You have the right to have information about you deleted or to stop us from using it when we do not need to keep it anymore. This is subject to our legal rights.
3. You have the right to access your records (see below) using a Subject Access Request.
4. You have the right to data portability so that you can use your information with an alternative service provider.
5. You have the right to object to having your data processed for direct marketing purposes.
6. You have rights concerning automated decision making and profiling.

10. Can I see my records?
You have the right to ask what personal information we hold about you and to request a free copy of the information. This is known as a Subject Access Request (SAR). SARs must be in writing and accompanied by proof of your identity and address. If you want specific information e.g. a particular timeframe, please clarify this.

If someone is requesting information on your behalf, we shall need your written consent and evidence of ID for both of you.
We must provide you with the information you request within 30 days although we will endeavour to do so as soon as possible.  We have the right to charge for unreasonable requests e.g. repeated requests for the same information.

11. How long do we keep your records?
Busy Lives! keeps the information about you in paper records and in electronic records. Busy Lives! needs to keep this information to provide you with the best possible service. Certain types of information about you need to be kept for longer than other information. We will not keep information about you longer than is necessary or longer than required by law.

12. Complaints
If you need further information about the information that we keep about you, speak to Karen Hannon.

We will try to answer your questions. If you have any complaints, please send them to our data protection representative in the first instance.

If you are not satisfied with the response, you should contact:
Name: The Information Commissioner
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 03 031 231 113
Email: cBusy Lives!

13. General
You may not transfer any of your rights under this privacy notice to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.

If any court finds that any provision of this privacy notice is invalid illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy notice will not be affected.  Unless otherwise agreed, no delay or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy.

The laws of England and Wales will govern this notice.
This notice will be updated from time to time and a copy of the latest version will be on our website.

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